Shipping policy

All items will be dispatched within 3-5 working days of payment being received, unless the items are out of stock. If an item is out of stock, the customer will be notified via email or by other available means.

Delivery may take between 2 and 15 working days, depending on the destination country. We cannot accept any responsibility for delays that occur during transit, as the time taken is highly dependent on the local postal service and/or the destination country.

INTERNATIONAL DELIVERY

We strive to offer the most reliable and affordable delivery service, but international delivery can sometimes be dependent on the carrier and/or the customs services of the destination country.
Please contact us for further assistance if you do not receive your order 20 working days after your purchase is confirmed.

PAYMENT METHODS

MB / ATM
MB Way
Credit/Debit Cards
Apple Pay
*PayPal

*If you wish to register for a PayPal account, simply visit the following web address: https://www.paypal.com

LEGAL CHARGES

All advertised and listed sales prices on this website are in euros (€) and include the current VAT rate for mainland Portugal at the time of dispatch, as well as other applicable legal charges for delivery within the European Union (EU).
The payment and application of import taxes, fees, GST, and all other relevant delivery costs are the sole responsibility of the customer. Such charges may vary from destination to destination.
We therefore recommend that the customer seeks information from the local customs services or an import broker for more details on the taxes and duties that apply in their country.

SHIPPING / DELIVERY / RETURNS COSTS

Portugal (mainland and islands): Free
Spain: Free
EU / Europe: €9.50
Rest of the world: €12.50

IMAGE PRESENTATION & DISPLAY

All images available on our website/online store are presented and described with the utmost accuracy and are as true-to-life as possible.
Please note that the visibility of item colours and details are subject to slight variations in presentation and may not be an exact match to the originals.
Also, please note that monitor settings can vary from device to device, which is why small differences may occur between the images shown and the actual colours.

RETURNS POLICY

The item being returned must be new and in its original condition.
The item must be returned with all original packaging, protective coverings, labels, tags, and accessories, without any signs of modification or alteration.
If the item is faulty, the customer has up to 14 days from the date of delivery to request an exchange for a new item.
If the customer is not satisfied with their purchase, they may return it for an exchange, or if they are not interested in another item, they may request a refund.
Unused/unopened items in their original packaging will be exchanged or fully refunded within a maximum of 14 days of us receiving them.
Please note that all purchases must be returned within a maximum of 14 days of delivery.
No returns for a refund or exchange will be accepted after 14 days from the date of delivery.

To request an exchange or refund, please send us an email that includes the following information:

A copy of the document issued by Sportland, Lda.
Reason for return
Name
Address
Phone number

Upon receipt and analysis of the returned item's condition, an exchange or refund will be processed if applicable.
In the event of a refund, it will be processed using the same system or method that the customer used for the purchase (excluding shipping costs or additional fees).

Shipping costs are non-refundable, except for the following:

Shipping address error
Wrong item dispatched
Item with original fault

An item refund is applicable in any of the following cases (within the legal period of 14 days):

Our error in shipping
Our error in the item sent
Item with original fault
Item returned in original condition, without any signs of dirt, modification, or having been used
Item returned with all original packaging, protective coverings, labels, tags, and accessories without any damage or modification

An item refund is not applicable in any of the following cases:

Customer error in the order
Item returned with the appearance of having been used
Item returned with dirt and/or damage
Item returned with alterations and/or modifications to its original state
Item returned without the original packaging, protective coverings, labels, tags, and accessories

CONTACT

For more information or if you have any additional questions, please contact our customer service team via the following available channels:
Email: info@ninety-eight.com
Telephone: +351 911 088540
Contact form available on this online store.

These general conditions came into effect on 1st January 2025 and may be changed without prior notice.